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Connect Box

SOLVED
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Supporting Actor TV
2 0 0

cannot install the UPC Connext Box

 

Hello everyone,

 

I just received my Connect Box today.  After plugging in the Box,  the LEDs on the front panel keeps flashing green, even after 30minutes. It can not goes solid white. The internet could not be connected. 

 

Please could you tell me what is wrong with it? I tried to call the hotline, however, it is all in German, which I cannot understand. 

 

Many thanks

Bingzhe

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager
5444 1425 415

Betreff: cannot install the UPC Connext Box

@bingzhe , We are only active on these channels. Unfortunately, we cannot make any callbacks. It would be good if you had a TV, could plug in an antenna cable and start a search. If you can't find any transmitters, then the can may have been sealed.

Can you take some photos of how you connected everything?

 

Greetings
Daniele


Member of @UPC_Team

View solution in original post

4 REPLIES 4
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Community Manager
5444 1425 415

Re: cannot install the UPC Connext Box

@bingzhe ,Welcome to the Community!
I just activated your modem manually. Please restart it.

 

Greetings
Daniele

 


Member of @UPC_Team
Highlighted
Supporting Actor TV
2 0 0

Re: cannot install the UPC Connext Box

Thanks Daniele. I restarted, but still flashing green. Can I give you a call?
Highlighted
Community Manager
5444 1425 415

Betreff: cannot install the UPC Connext Box

@bingzhe , We are only active on these channels. Unfortunately, we cannot make any callbacks. It would be good if you had a TV, could plug in an antenna cable and start a search. If you can't find any transmitters, then the can may have been sealed.

Can you take some photos of how you connected everything?

 

Greetings
Daniele


Member of @UPC_Team

View solution in original post

Highlighted
TV Star
276 140 11

Re: cannot install the UPC Connext Box

Once support answers the phone, ask clearly (and nicely!)  if they can put you through to someone who speaks English.  You might might be put on hold again, but they do have English speaking staff.   

 

However, Daniele here is fast, so this is your best bet!