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Connect Box

Supporting Actor TV
4 2 0

connectbox with fatigue

Hi,

 

my box is starting to have some fatigue effects, if i rebooted it it works normally, if not this happens

 

 

Reply from 80.218.234.198: bytes=32 time=41ms TTL=53
Reply from 80.218.234.198: bytes=32 time=34ms TTL=53
Reply from 80.218.234.198: bytes=32 time=35ms TTL=53
Reply from 80.218.234.198: bytes=32 time=53ms TTL=53
Reply from 80.218.234.198: bytes=32 time=39ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Reply from 80.218.234.198: bytes=32 time=886ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1327ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1017ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1004ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1185ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1474ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1032ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1068ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1137ms TTL=53
Reply from 80.218.234.198: bytes=32 time=1115ms TTL=53

 

 

what to do ??

Regards,

Moises Teixeira

3 REPLIES 3
Community Manager
3159 978 245

Betreff: connectbox with fatigue

@moiro , I see you've never contacted our technical support about this. Please contact our colleagues at 0800 66 88 66 to check your issue.
In the meantime, can you post information about the constellation of your connected devices?

 

Greetings

Daniele


Member of @UPC_Team
Supporting Actor TV
4 2 0

Betreff: connectbox with fatigue

Sorry for late response...
Hi, i have "some stars", rpi's, mac's, nuc's with labs from gns3...

those days that the CPE is with fatigue i can allways connect to him even from the outside and reboot it....

here goes a weird, well not so weird, event that happened before that behavior....
In August, more or less, there was a big thunder and a lightning stroke really near the building, even i just jumped, i had the tv, router, box, and 2 rpi's connected, the 2 raspi's were connected to those ikea multi current feeders, with 2 usb sockets that i used to power the rpi's, i also had a trip of leds lighted on, with a power supply, Chinese one, ....
at that moment of the lightning, current just failed for a split second, after that moment those 2 usb port from the ikea power went dead, i had 1 rpi3 and 1 rpi3+, the rpi3+ went dead, the power supply from the leds went dead and the CPE, started to have a different behavior, on 5Ghz wifi i cannot connect my macbook pro, the wifi bridge that i have in a spare room where i have some equipment, i work in network engineering, sometimes lowers the connect speed a lot, and after some checking i realize that was the upc cpe, that was building some fatigue, after a reboot on it everything started to work normally...
conclusion is, that lightning strike was so clise that created an EMP effect, some died, 1 rpi3+, 2 usb sockets and 1 led power supply, some started to have drunk like behavior like the UPC CPE...

Regards,
Moises Teixeira
Community Manager
3159 978 245

Betreff: connectbox with fatigue

@moiro , Many thanks for the detailed description of the occurrences. I can't find out from your description whether we should exchange your modem.

 

Greetings

Daniele


Member of @UPC_Team