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DigiCard

SOLVED
Supporting Actor Film
17 7 1

Cannot connect Horizon box and Digicard

Hello.

 

I moved to a new apartment a week ago. Before I moved I contacted phone support to make sure I could use all of the same services I'd been using for more than a decade. I was told that everything was all set and ready to use.

 

Imagine my surprise and anger when I tried to connect my Horizon AND Digicard as I always had been able to do, and found that I could not do it. I am able to only connect one or the other, but not both at the same time.

 

I asked support for a technician to install the missing connection and I was told that UPC does not do this anymore. Whaaaaa???

 

Is ths true? And why not? I need both connections to work. I find it ridiculous that UPC will not install the connection I need after assuring me that everything was ready for me. They have done this in the past.

 

SUPPORT: PLEASE REPLY.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Supporting Actor Film
17 7 1

Re: Cannot connect Horizon box and Digicard

Typical. No response from a mod, admin, or support.

 

But because I had a signal problem on my Horizon, I was sent a technician today who came armed with a new box - not Horizon - but the new one that I explicitly have told support that I do not want because I do not want my recordings and viewing habits to be available on a cloud where it can be hacked and everything deleted, or that anyone from UPC can see my recordings and viewing habits. It is no one's business except mine.

 

But anyway...I was also told by phone support that UPC would not install a new connection so that I could use my recorder and Digicard at the same time because they don't do that anymore and that I would have to pay a private eletrician to install what I need but have always had provided by UPC. That is total B.S!

 

I asked the techician who visited me today about that claim and he said it was absolutely NOT TRUE! He said that he could do it but it wasn't necessary, so he gave me a multimedia adapter and that did the job. I now have every service that I pay for, no thanks to UPC support, who lied to me about everything!

 

And again, that is typical! Instead of giving me correct information and help, they send a technician with the box I do not want. Instead of giving me the services that I have had for more than a decade, I'm told a total lie that I would have to pay a private tech to install the connection I needed because "...we (UPC) do not do that anymore." Total B.S. lie in order to try and convince me that I need a new set top box that will allow UPC and any hacker to spy on me.

 

UPC/Cablecom support has always been bad, but not this bad. Perhaps they just don't care anymore since Sunrise will be buying UPC in the near future, which will probably eliminate hundreds of jobs. Sunrise support has always been very good an competent. Hopefully things will change for the better when Sunrise is in charge.

1 REPLY 1
Supporting Actor Film
17 7 1

Re: Cannot connect Horizon box and Digicard

Typical. No response from a mod, admin, or support.

 

But because I had a signal problem on my Horizon, I was sent a technician today who came armed with a new box - not Horizon - but the new one that I explicitly have told support that I do not want because I do not want my recordings and viewing habits to be available on a cloud where it can be hacked and everything deleted, or that anyone from UPC can see my recordings and viewing habits. It is no one's business except mine.

 

But anyway...I was also told by phone support that UPC would not install a new connection so that I could use my recorder and Digicard at the same time because they don't do that anymore and that I would have to pay a private eletrician to install what I need but have always had provided by UPC. That is total B.S!

 

I asked the techician who visited me today about that claim and he said it was absolutely NOT TRUE! He said that he could do it but it wasn't necessary, so he gave me a multimedia adapter and that did the job. I now have every service that I pay for, no thanks to UPC support, who lied to me about everything!

 

And again, that is typical! Instead of giving me correct information and help, they send a technician with the box I do not want. Instead of giving me the services that I have had for more than a decade, I'm told a total lie that I would have to pay a private tech to install the connection I needed because "...we (UPC) do not do that anymore." Total B.S. lie in order to try and convince me that I need a new set top box that will allow UPC and any hacker to spy on me.

 

UPC/Cablecom support has always been bad, but not this bad. Perhaps they just don't care anymore since Sunrise will be buying UPC in the near future, which will probably eliminate hundreds of jobs. Sunrise support has always been very good an competent. Hopefully things will change for the better when Sunrise is in charge.