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Supporting Actor TV
4 2 0

Digicard not working Sony KD-49XF9005

Hello, I can't get my Digicard to work on my new supported Sony KD-49XF9005 (Firmware v6.5830) (was used before on a Panasonic TX-L42ETW50).

 

I did follow the setup instructions (www.upc.ch/en/anleitung_sendersuchlauf_sony.pdf, UPC, Frequency 37000 and Network ID 43063): the channels are detected but I don't get any picture or sound.

 

The Digicard is visible on the tv menu, and the sim card is fully inserted:

Purchased on July 2012
Smart Card serial number 20 5627 1555 57
Smart Card Version DNASP110 RevA07
Project Name 781101
CA decoder software version R-AJHAK-ADFBG-UPCAM
CA decoder serial number 17 1628 6786 00
Chipset NUID 27 2046 7487 08
Chipset Type 00 1887 5539 7E
Chipset Revision A1
Brand name SmartDTV
Part number CI0311UPC301
Serial number 11411218418617
Software version 07.00.01.02.08.00
Hardware version 01000102
Last software update 28.02.2017

 

I never saw any messages about Digicard authentication, like i used to see before on my old Panasonic.

 

I have tried everything i could think about, any ideas? Or should I call support and ask for a new Digicard/Sim combo.

 

Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
2765 907 221

Re: Digicard not working Sony KD-49XF9005

@Alpha1 ,have you tried a manual search yet? Below are the data for the manual search. If this does not work, I recommend that you contact our technical support at 0800 66 88 66.

 

2019-05-14_08h12_47.png

 

Greetings
Daniele


Member of @UPC_Team
5 REPLIES 5
Supporting Actor TV
4 2 0

Re: Digicard not working Sony KD-49XF9005

A quick update: If I do choose Cable TV (Others) when doing digital setup, I do get most of the channels: RTS Un, France 3, Syfy, etc.. So it looks like my Digicard is working after all.

I'm still missing a few channels, like TF1 and France 2.

 

I have tried to setup the channels again with UPC: still no picture/sound, but it does list all the channels (I see TF1, France 2, there are no channel gaps with the name 'No Service'

 

I have tried restarting the TV after doing the digital setup over 'UPC', no changes, no picture/sound

 

I remember having the same 'issue' on my Panasonic: I had to choose Cable TV (Others) to get the channels, but I had no gap and all channels were available.

 

When I look at My UPC, the Digicard SmartCard Status is 'Activate', is this correct? Do I need to call the support to do something to fix it?

Community Manager
2765 907 221

Re: Digicard not working Sony KD-49XF9005

@Alpha1 , I sent you the rights to the channels on your DigiCard. Do the channels work for you?

 

Greetings

Daniele


Member of @UPC_Team
Supporting Actor TV
4 2 0

Re: Digicard not working Sony KD-49XF9005

No changes. I left the tv on this morning for more than 1h, to let the digicard 'talk' to UPC.

 

I still have missing channels when using Cable Operators (Others).

 

If I try UPC, nothing, can't get RTS 1, and the working channels do work even without the digicard inserted (like France 3)

 

Since I can see encrypted channels, like Syfy, my card must be working some how.

 

I wonder if the Oreo 8.0 Update is causing all this trouble (I can't get back to the previous firmware...)

 

Is it possible to get another digicard to test?

Community Manager
2765 907 221

Re: Digicard not working Sony KD-49XF9005

@Alpha1 ,have you tried a manual search yet? Below are the data for the manual search. If this does not work, I recommend that you contact our technical support at 0800 66 88 66.

 

2019-05-14_08h12_47.png

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor TV
4 2 0

Re: Digicard not working Sony KD-49XF9005

Hi Daniele, you're the best!

 

Using Frequency 306'000 and Network ID 43064 for the digital auto scan on Cable Operators (Others) has founded all the channels.

 

I can see all my channels, so my digicard is working fine.

 

I will keep the new settings in my documentation for future use.

 

Thank you very much for your help and have a great day.