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First steps

Community Manager
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8 helpful tips

Welcome to the community!

Have you got a question, or would you like to discuss products and services with other customers? Then you are in the right place. At the same time, the community offers you a practical and simple platform where customers can help each other. Learn how to contact Support at


How can you successfully participate in the community culture and make a significant contribution?

The following tips will help you get started in the community routine:


  1. Read the terms of use – they contain the rules. If you are active in the community, then you automatically give your consent to the terms of use.
  1. Search and find – search the community for answers to your questions. You can also refine your search by clicking on “Advanced search” on the results page.
  1. Create posts – for new questions you can start a new thread. Click on “subscribe” within the topic. Then you will be notified when there is a new comment.
  1. Write comments – can you help? Then comment on existing posts with the “Answer” function. Your answer will be added to the discussion.
  1. Mark solutions – make helpful answers to your question more visible by accepting them as solutions. Then other community members benefit as well.
  1. Fill in your profile – complete your profile and introduce yourself to other members of the community in the appropriate thread.
  1. Choose an avatar – choose your profile picture from among the large array of options. You can find the avatars under “Settings”.
  1. Say thank you – express your thanks when you have had a good experience in our community. Give “Likes” to answers which were helpful.



Member of @UPC_Team