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Horizon TV

New Member
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15 days for a technician to come



Quite dissapointed with UPC, for the first time in 5 years using them.


We moved apartments from Zurich to PFaffikon. Gave the warning to UPC online 7 weeks in advance.


One day after the move took place, we tried to connect the internet and TV. Error message, no cable connection found. Called them, was told they had not performed the reconnection (ooops) but that they would do it right away (great!).


They called me within 3 hour to tell me the reconnection took place and to check again.


Ooops, no connection still. They told me, they will open a tecnical ticket for a technician to come and am told it may take up to 2 weeks for him/her to come.


Thumbs down, big big time :(


Only thing I would highlight is that Mr Schecker, from Administration, was most useful and friendly. 



493 197 40

Re: 15 days for a technician to come

Hi. Welcome in our community.


We are sorry for the delay of the reactivation of your account at your new place. Is your request solved already? If not, please send us your customer number via DM to @UPC_Team

Best regards,