23-09-2019 18:49
Dear Colleagues,
Hope this finds you well and hope you can help, I'm currently without TV connection as my Horizon Box stopped working since Sunday 22.09.2019
If i'm not mistaken, it's a mechinical issue as i' hearing the Hard Disk whinning and the Box in a reboot loop.
I contacted this morning but the phones where overloaded, I got lucky and someone on the Chat box said he will send reset code to the box and call if it still not working.
I checked when i arrived home and it was not working, i called the support line at 18:17 and go connected to a agent around 18:38 but no one was speaking, After about 28mins online got hunged up at 18:45.
So my problem is how can i get a replacement of this device.
Thank you for your help and wish you a lovely evening.
01-10-2019 08:14
24-09-2019 08:33
@mniceguy81 , I've just started the swap. You'll get a replacement in the next few days. Regarding your call, which didn't work, I want to apologize to you.
Greetings
Daniele
24-09-2019 14:16
30-09-2019
20:05
edited on
30-09-2019
20:07
01-10-2019 08:12
@mniceguy81 ,It's very annoying that the newly delivered box also has an error. I have initiated a new exchange, which will be sent tomorrow via Express. Please excuse the circumstances.
Greetings
Daniele
01-10-2019 08:14