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Internet with Horizon

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Supporting Actor TV
4 2 1

Connect Box not working

Hi, 

 

I just received "Connect Box" and tried connecting it. However, there is no green/white light flashing. Is this faulty piece?

1 ACCEPTED SOLUTION

Accepted Solutions
Supporting Actor TV
4 2 1

Re : Connect Box not working

Thanks Michael, 

 

 

 I walked into UPC service center and got it repalced. And the new connect box is working well.

4 REPLIES 4
Award Winner
1027 542 46

Re : Connect Box not working

Good afternoon @Amar,

 

Do you have the Horizon box?

If yes, how do you have connected the Horizon Box and the Connect Box. 

If no, are you a new customer or did you receive the Connect Box to replace an old UPC modem?

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor TV
4 2 1

Re : Connect Box not working

Dear Michael,

 

Thanks for your quick reply.

1. I don't have Horizon box as I have only internet subscription and no TV.

2. I 'm existing customer and received "Connect Box" only to replace an Old UPC modem (2014 model)

 

Thanks,

Amar

 

Award Winner
1027 542 46

Re : Connect Box not working

HI @Amar,

 

Thanks for the informations. You should check if all the cables are well plggued. If nothing changes, you should call the hotline. Maybe you're modem isn't activetad yet.

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor TV
4 2 1

Re : Connect Box not working

Thanks Michael, 

 

 

 I walked into UPC service center and got it repalced. And the new connect box is working well.