Thank you for your information which I discussed with my Internet colleagues. Some customers are experiencing similar issues. We are currently analysing the reported cases and working on finding the cause to fix it. I also contacted our customer services team to ask for a refund for the movie you rented but were not able to watch. We are confident to find a solution in due time and will keep you informed. In the meantime, kindly ask you to accept our apologies for any inconvenience caused.