Showing results for 
Search instead for 
Did you mean: 

Internet with Horizon

New Member
1 0 0

First steps. What do I need to do after submitting order?

I'm moving house tomorrow in Basel and requested delivery of the Horizon Start Duo bundle on the 27th February.


I would like to speak to a customer support rep, as I have not received any additional information relating to the order. I don't know what will arrive at the address, when will it arrive/ with or without a technician?, what instructions will be provided in the absence of installation service, billing details, and whether I have the option of activating my order at a later date. Perhaps in 2 weeks.


Some practical assistance would be gratefully appreciated. First time ordering cable through UPC in Basel.

Award Winner
1027 542 46

Re : First steps. What do I need to do after submitting order?

Good morning @larpierce! Welcome to the community!


Does your moving going well?

Here is the informations you demanded:




"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1