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Supporting Actor Film
5 1 0

HD Recorder - Error code 1001 (No TV and no Internet)

Dear UPC Team,

 

I have received my HD recorder one week ago however i am getting the error code 1001 on my TV when the recorder shows installation. Thus the TV and Internet are not working.

 

I already checked all my cables and they are installed corectly. Could you please let me know what should i do to complete the installation? From what i read in the community there is no signal coming to the recorder, however i have't seen any possible actions that i can do to solve it.

 

Also, when calling customer service, there is no english support.

 

Thank you for the support,

Iulian

9 REPLIES 9
Award Winner
1027 542 46

Re : HD Recorder - Error code 1001 (No TV and no Internet)

Hi @IulianM, welcome to the community!

 

Which TV Soket do you have? 2-hole socket or 3-hole?

TVSocket.PNGPrise 2 trous - Prise 3 trous

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor Film
5 1 0

Re : HD Recorder - Error code 1001 (No TV and no Internet)

Hi Michaelhello,

 

I have the 3 holes socket. I tried both right side holes without success.

 

Thanks,

Iulian

Award Winner
1027 542 46

Re : HD Recorder - Error code 1001 (No TV and no Internet)

@IulianM,

 

Even the smallest hole?

 

Thanks in advance,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor Film
5 1 0

Re: HD Recorder - Error code 1001 (No TV and no Internet)

@Michaelhello Yes, even the smallest hole. I have tried them as per the instructions in the user manual.
Supporting Actor Film
5 1 0

Re : HD Recorder - Error code 1001 (No TV and no Internet)

Please find enclosed a photo of the cable installed in the soket as well as the status on the HD Recorder.

Award Winner
1027 542 46

Re : HD Recorder - Error code 1001 (No TV and no Internet)

Hi @IulianM,

 

Thanks for the pictures. Everything seems good. Broken Horizon Box or network problem. You should contact the UPC's support. They can check your line and if necessary to send a technician. 

 

0800 66 88 66  

Mon. - Sun. 08.00 - 22.00

 

 

Best regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor Film
5 1 0

Re : HD Recorder - Error code 1001 (No TV and no Internet)

I have tried to call however there is no support for english speakers. Would you be able to have some english speaker support team member to call me? Or provide me a number where i could communicate in english?

 

Thank you for the help!

Award Winner
1027 542 46

Re : HD Recorder - Error code 1001 (No TV and no Internet)

Hi @IulianM,

 

You can send a PM (private message) to @Anina with the following infos:

  • A small summary of your problem
  • The link of this topic
  • Your family name and customer number
  • Your phone number with your avaibility (i.e: Monday 2pm to 5pm)

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Ex-Moderator
1802 546 76

Re : HD Recorder - Error code 1001 (No TV and no Internet)

Hi @IulianM

 

As discussed via private message, my colleagues will get back to you directly.

 

Thanks and kind regards,

Anina


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