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Internet with Horizon

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Horizon HD Recorder. Wifi not transmitting

I upgraded my connection speed to 500 mb/s and because I had allegedly an old modem (connected to a router to provide the home wifi), UPC sent me the Horizon HD recorder which has the router already integrated. I followed all the instructions, I can watch the TV and the Wifi 2.4Ghz and 5 Ghz are enabled. I can connect to them with all my devices but the router is not transmitting any data, so I don’t have internet. I already went through the settings and everything is enabled and fine. What am I missing? How is it possible I have to spend more than 3 hours and not getting any connection?
Thanks in advanced for any help.