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Supporting Actor Film
5 4 0

How to cancel my contract from UPC?

Hi,

 

I've called twice into number 0800 989 989 to cancel my contract, first the 5th of October 2016, someone told me that I would receive a new call the 6th of October at 11:00 am to confirm it but no one called me.

 

Today, 07.10.2016 I've called and again someone told me that I would be called TODAY but still no one called me yet.

 

Is this the way to keep customers?

 

Please someone contact me as soon as possible to cancel de contract.

 

Thank you

5 REPLIES 5
Award Winner
1027 542 46

Re : How to cancel my contract from UPC?

Hi @ktorrens,

 

Did you succeed to cancel your contract?

 

Best regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor Film
5 4 0

Re : How to cancel my contract from UPC?

Hi,

Not sure, I've contacted myself to the Customer Center as no one contacted me, I'm still waiting for the written confirmation, it should arrive per post I hope.

 

 

Supporting Actor Film
5 4 0

Re : How to cancel my contract from UPC?

Hi,

At the moment no written confirmation from UPC Cablecom yet, how can I know if the cancelation process is going forward?

Supporting Actor TV
4 0 0

Re: How to cancel my contract from UPC?

I've also been having problems to cancel my subscription. Does anyone know the address of where I can send a registered mail with my request to cancel all my services please ?

 

thank you

 

 

Award Winner
1027 542 46

Re: How to cancel my contract from UPC?

Good afternoon @ktorrens,

 

This is not normal that you haven't receive any written confirmation nor any call from the support. Unfortunataly, I'm not working for UPC, so I can't tell you at what stage your cancellation is.

 

Hi @couta,

 

There are many ways to cancel all the services you have with UPC. You may call UPC (0800 989 989) or send a letter at: 

UPC Switzerland GmbH

Postfach
8021 Zürich

 

 

Kind regards,

Michael

 


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1