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Internet with Horizon

Occasional Visitor
1 0 0

Internet (Partial Service (US only))

I requested the Connect Box from UPC as I wanted to use my own router. I understand that I have to call up technical support so as to activate modem mode within the router itself. I set everything up, activated correctly and have rebooted a couple of times as I was configuring the wires in my apartment. 


However, when looking at the wireless gateway status I am seeing the below:


Screenshot 2016-08-21 11.43.46.png


My current speed doesn't seem too bad (connecting wirelessly) but wondering what this message means and what effect it's potentially having in terms of the overall potential of my connection. It's been like this for about 48 hours now.

Award Winner
1027 542 46

Re : Internet (Partial Service (US only))

Hi @ironypirate welcome to the community,


An other customer had the same issue as you ( It seems it's a problem with the upstream channels. The single solution is to call the UPC's hotline : 0800 66 88 66. The support will solve that. 


Best regards,


"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1