31-07-2016 22:10
Our Internet quality is very very bad - the signal keeps dropping and it is absolutely impossible to watch videos online or play music via Spotify without interruptions every 5 - 10 mins.
For 89 CHF a month this is absolutely unacceptable and it would be greatly appreciated, if you could do something about this.
Also, we are paying for 250 Mbits and the download speed is not even 13!
10-08-2016 17:02
Hi @Maacka
Sorry for my late reply! I just checked your customer account and saw that you'll receive a new router. Thanks for letting us know whether the new device solved your connection problem.
Kind regards,
Anina
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15-09-2016 22:11