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Internet with Horizon

Supporting Actor TV
3 1 0

Internet constantly disconnecting

Our Internet quality is very very bad - the signal keeps dropping and it is absolutely impossible to watch videos online or play music via Spotify without interruptions every 5 - 10 mins.

For 89 CHF a month this is absolutely unacceptable and it would be greatly appreciated, if you could do something about this.


Also, we are paying for 250 Mbits and the download speed is not even 13!

1802 550 76

Re: Internet constantly disconnecting

Hi @Maacka


Sorry for my late reply! I just checked your customer account and saw that you'll receive a new router. Thanks for letting us know whether the new device solved your connection problem.  


Kind regards,



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Supporting Actor Film
10 4 0

Re: Internet constantly disconnecting

Dear reporter,
According to me ,,UPC SERVICE is not internet service provider, always giving false commitment, I don't think you wil have good internet ever.
I suggest you to change service provider and enjoy.