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Internet with Horizon

Supporting Actor Film
10 4 0

Is UPC is not interested to provide any internet/TV service anymore?

From last 16 days I am waiting to upgrade connection but still waiting,

If I call UPC, they forwad me to 0041 22 32 20 812 and if I call this number then they are asking me to call UPC.

 

I am realizing that UPC is becoming one of the worst service provider who can not fullfill their commitment.

FALSE commitment will never make their customer happy.

This shoudl be noted by UPC.

 

 

 

 

 

5 REPLIES 5
Award Winner
1027 542 46

Re : Is UPC is not interested to provide any internet/TV service anymore?

Hi @khadkabirendra, welcome to the community,

 

The phone number you posted is not linked to UPC Switzerland. The holtine's phone number is 0800 66 88 66.

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor Film
10 4 0

Re : Is UPC is not interested to provide any internet/TV service anymore?

Yes you are correct,

I stay in Geneva, Switzerland so the phone number is that of technical partner of UPC located at geneva.

But I feel like both UPC and his technical partner have done mastery to route the customer from each other. One is saying to contact another and another is saying to contact one.

I am becoming pendulum between UPC and its technical partner in Geneva.

 

Award Winner
1027 542 46

Re : Is UPC is not interested to provide any internet/TV service anymore?

Hi @khadkabirendra,

 

What is the name of the UPC's partner in your location? Is it Naxoo? I am also living in Geneva, in downtown (Ville de Genève). For the Geneva ''commune' where I am, you can call Naxoo. The phone number is the following one: 0844 822 123

If you are living outside the Ville de Genève (i.e : Aïre-la-Ville, Bernex, Thônex, Meyrin...) I don't know.

 

Cheers,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor Film
10 4 0

Re : Is UPC is not interested to provide any internet/TV service anymore?

I stay in Geneva 1202.

UPC has provided the number 0041 22 32 20 812  and finally they has scheduled appointment for tomorrow like yesterday, but nobody came yesterday and even nobosy gave a call just to inform that they could not make it out.

 

So pathetic co-ordination.

 

Award Winner
1027 542 46

Re : Is UPC is not interested to provide any internet/TV service anymore?

Hi @khadkabirendra,

 

I agree with you. Very pathetic 

 

Have a nice evening,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1