edited on 08-10-2016 18:13
When you ring up, although all the announcements are in German, just speak English when they answer and they'll find someone to deal with you (or immediately switch to English if the person who answered can speak it).
Do you have the red "offline" and telephone icons showing on your horizon box? If so, then it means the Horizon box has no internet. If those lights go out then theoretically it means the box *does* have internet (and landline). When you connect to it, make sure you're using DHCP - don't force an IP address or DNS address in your laptop/phone settings.
If the red lights are on, then if you have a two-hole connection socket plug the coax cable into the other one. If the box came with an adapter for the cable them try using that.
If you can wait until Monday, just find your nearest Cablecom shop and pop in there to explain your problem; they all have someone who can speak English and you obviously save money on using your UK mobile.
Good afternoon @Ronels14,
Is your problem solved? Did you go to a shop to see what was wrong?
Thanks in advance for your feedback
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