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Internet with Horizon

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Occasional Visitor
1 1 0

No bill has arrived yet

I am just wondering, we signed up with UPC end of September and until now we still haven't gotten any bill.

 

More details:

Also, my profile seems to say that it is in "disconnected status". When I opened a suppport ticket, it's still using my old address!

 

When we asked at a UPC booth, they said the bill should come this month. It still hasn't and it's almost end of the month. I'm a bit worried! Everything still works though, strangely.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
2203 780 163

Betreff: No bill has arrived yet

Hello @cweber29

 

Thanks for your message. We have corrected the invoice error, which suppressed the invoice for you. With the next invoice run in a few weeks you will get an invoice again. We apologize for the inconvenience.

 

Regards

Daniele


Member of @UPC_Team
1 REPLY 1
Community Manager
2203 780 163

Betreff: No bill has arrived yet

Hello @cweber29

 

Thanks for your message. We have corrected the invoice error, which suppressed the invoice for you. With the next invoice run in a few weeks you will get an invoice again. We apologize for the inconvenience.

 

Regards

Daniele


Member of @UPC_Team