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Internet with Horizon

Supporting Actor Film
5 4 0

No internet service

I upgraded my UPC service at 15h00 today and after that the internet has stopped working.

Contacted customer support 4h ago and still no service.

Can you please help with my service. If not cancel my upgrade because to have these problems I prefer not to have it.

Award Winner
1027 542 46

Re : No internet service

Good evening @ruiffcarvalho,


I suggest you to wait 24 hours. The activation of your upgrade can take some time.


Best regards,


"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor Film
5 4 0

Re : No internet service

Hello @Michaelhello, thank you very much for your answer.


Consulting the myUPC, and according to the feedback given yesterday by customer care my upgrade is already active, except for the internet that is not working.


Besides that, waiting 24h for an upgrade of previous existing service does not seem a suitable solution.


But thank you anyways.

Supporting Actor Film
5 4 0

Re : No internet service

Contacted customer support again.


Response. Need to wait.


1 day without internet connection and counting.


Thank you Cablecom

Supporting Actor Film
5 4 0

Re : No internet service

Two more contacts to Customer Support.


Solution - ZERO


4 days without internet and counting.


Thank you Cablecom

Ex-Community Member
Not applicable
13265 3106 116

Re : No internet service

I hope Frida or Anina can solve the issue for you soon. To be without internet for four days isn't easy.

1802 546 76

Re : No internet service

Hi @ruiffcarvalho


I'm sorry for the the troubles caused! According to my colleagues, your internet connection should be fine now. Thanks for a quick feedback.


Kind regards,









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Supporting Actor Film
10 4 0

Re: No internet service

Dear reporter,
According to my experience , you should change your service provider, if you are from Swiss the. I suggest you to approach Swisscom, salt etc because I a. Waiting 16 days to get new connection but still waiting . If UPC don't care new customer then how can he think abut existing? Better to forget UPC.