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Internet with Horizon

New Member
1 0 0

Slow internet connection



I have a white connect box with 100 Mbps plan, however my internet is working very slow.


Internet is also breaking sometimes in between while watching video.


Could anyone please guide me over here?



Award Winner
1027 542 46

Re : Slow internet connection

Good evening @vishalbanker11,


Are you still having this issue with your internet speed?


Kind regards,


"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Movie Star
1490 774 94

Re: Slow internet connection

How are you connected to the ConnectBox? Lan or WLAN?


If WLAN, can you test with a cable connection? Does the problem still persist?


If you still have problems with the cable connection, then I would contact the support-line under 0800 66 88 66. They can measure the HF signal quality of your socket. Maybe there's a signal problem.


Don't worry there are people with english skills.