edited on 06-06-2016 21:01
I have a 250mb/bit interney package linked to the horizon box with digital TV.
I just did the internet test speed and I am only securing 4.5mb for download with upload slower? Its been over a week now? Does anyone have any suggestions? I have restarted the system, but something pretty drastic must be wrong to be going that slow?
I have sent UPC an email a week ago and havent heard anything from them, and dont speak german, french or italian so the phone support isnt ideal either.
Thanks to anyone who can help!
edited on 07-06-2016 11:00
They speak English on the phone! My limited experience with emailing them (using their contact form) is that they can take up to a week to respond, but often it's within a couple of working days.
As an aside, I use this: http://speedof.me as I try to avoid anything flash-based where possible.