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Internet with Horizon

New Member
1 0 0

Slow internet speeds?


I have a 250mb/bit interney package linked to the horizon box with digital TV.


I just did the internet test speed and I am only securing 4.5mb for download with upload slower? Its been over a week now? Does anyone have any suggestions? I have restarted the system, but something pretty drastic must be wrong to be going that slow?


I have sent UPC an email a week ago and havent heard anything from them, and dont speak german, french or italian so the phone support isnt ideal either.


Thanks to anyone who can help!



Leading Role
228 130 8

Re: Slow internet speeds?

They speak English on the phone!  My limited experience with emailing them (using their contact form)  is that they can take up to a week to respond, but often it's within a couple of working days.


As an aside, I use this: as I try to avoid anything flash-based where possible.

New Member
1 0 0

Re: Slow internet speeds?

I am experimenting really slow internet for already a couple of months.


I need a solution or I will unsubscribe from your services.