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Internet with Horizon

New Member
1 0 0

Wifi not working - Red telephone icon on horizon box

There is a red telephone icon showing on my horizon box. The television is working but the wifi is not. I can find the wifi network on my phone but it will not connect, when I search for wifi's on my television it can't seem to find the network. Any suggestions of how I can fix the problem? Thanks
Movie Star
1027 542 46

Re : Wifi not working - Red telephone icon on horizon box

Hi @jskez, welcome to the community!


I suggest you to do the following manipulations to fix your issue:

  • Restart your Horizon Box
  • Check if the Internet is working well by connecting a LAN cable between your box and a laptop or a computer.
  • Check if the fixed network works (if your subscription containes TV - Internet - Fixe network)


If the situation doesn't change, you should contact the UPC's support: 0800 66 88 66


Kind regards,


"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1