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Internet with modem

SOLVED
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Supporting Actor Film
9 2 1

Access denied from multiple websites

Help! 
I'm getting this:

Access Denied

You don't have permission to access "http://store.steampowered.com/" on this server.

Reference #18.8efa6d68.1584992239.3bdeb689

 

https://www.costco.com/

http://www.homedepot.com/

https://www.ikea.com/ch/de

https://www.disneyplus.com/ :(

 

Just few of many. Why is it happening? 

1 ACCEPTED SOLUTION

Accepted Solutions
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Supporting Actor Film
9 2 1

Betreff: Access denied from multiple websites

I have requested an investigation from the Akamai team and voila! Problem solved The websites have been unblocked for me. I just wonder if it was Akamai or the UPC, somehow?
For all who encounter a similar problem, use this tool:
https://www.akamai.com/us/en/clientrep-lookup/

View solution in original post

12 REPLIES 12
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Community Manager
5537 1440 425

Betreff: Access denied from multiple websites

@JakubBialek , What kind of browser do you use? Have you already tried other browsers? Can you please restart your modem?

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor Film
9 2 1

Betreff: Access denied from multiple websites

Dear Daniele,

 

Yes, I have restarted the modem twice. I was using both Edge and Chrome. Same problem. Is there a way to enforce the IP change? I don't understand why suddenly so many websites have denied me access. 

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Community Manager
5537 1440 425

Betreff: Access denied from multiple websites

@JakubBialek ,The only way I know of is to set the modem to bridge mode. Afterwards back to the router mode. If the situation does not improve, contact our technical support at 0800 66 88 66.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor Film
9 2 1

Betreff: Access denied from multiple websites

How to revert back to the router? I have lost 192.168.0.1 - how can I access the modem now?
Highlighted
Community Manager
5537 1440 425

Betreff: Access denied from multiple websites

@JakubBialek , You can reach the modem via 192.168.100.1

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor Film
9 2 1

Betreff: Access denied from multiple websites

OK reverted back...No change in the Access Denied problem :(
Highlighted
TV Star
276 139 11

Betreff: Access denied from multiple websites

Is it happening on more than one device?  By that I mean are those sites blocked both when using a laptop and also a phone?

 

One test you can do is to turn off your modem and connect to one of the "Wi-Free" networks (assuming you didn't disable your access to that).  I find this a great way to test if it's my infrastructure or IP address that's causing the issue.

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Supporting Actor Film
9 2 1

Betreff: Access denied from multiple websites

@Daniele_UPC 

WWW.Disneyplus.ch does not work either. Please help! How can calling the technical support help me here? Aren't you technical support yourself?

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Supporting Actor Film
9 2 1

Betreff: Access denied from multiple websites

@adrianlondon It affects any device connected to my ConnectBox. The problem disappears when I connect to a VPN service.