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Internet with modem

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Supporting Actor TV
2 1 0

Basic internet setup

Has anyone successfully used the "basic internet" service? Through the condominium fees I pay 39,90 Fr per month for a "cable connection". 

According to https://www.upc.ch/en/support/basic-digital-offer/ 

"All of this [the basic digital offer] is already included in your cable connection" and "An active cable connection from UPC allows you to make full use of our basic digital offers at no additional monthly subscription cost.

 

I am able to use the cable connect for the basic TV described, but I would like to use the basic internet connection as well (I know it's not fast, but it's included and it's enough for what I want). I called customer service and was told it doesn't exist and the only thing is to get an internet subscription. After the customer service agent insisted that it was the only way, I relented and agreed to the 49,00 service at 100 MBit/s. But immediately after the call searched on the site and found that he was not truthful (or just uninformed) and called back to cancel the order. This time the customer service person said it was possible but "now"  it would take 10 days to cancel the order and then send the modem for the basic service.

 

Has anyone successfully used the basic internet service? What tricks did you have to use to get them to send you a modem or did you get your own modem? Were you able to do it directly or did you have to have the condomimium admin (in whose name the contract is) order it? The site has frustratingly little information on this included service... 

 

Thanks for any info,

1 ACCEPTED SOLUTION

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Community Manager
6191 1564 471

Betreff: Basic internet setup

@sa09 ,Welcome to the community! 


We have cancelled your order immediately. We also ordered the Free Internet. You will get the modem in the next few days by mail.

 

Greetings
Daniele


Member of @UPC_Team

View solution in original post

3 REPLIES 3
Highlighted
Community Manager
6191 1564 471

Betreff: Basic internet setup

@sa09 ,Welcome to the community! 


We have cancelled your order immediately. We also ordered the Free Internet. You will get the modem in the next few days by mail.

 

Greetings
Daniele


Member of @UPC_Team

View solution in original post

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Supporting Actor TV
2 1 0

Betreff: Basic internet setup

Thanks Daniele! I received the modem today and it worked without any issues. I appreciate the help! 

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New Member
1 0 0

Betreff: Basic internet setup

Hallo,

what is the cost for the modem (connet box) for Basic internet? rent or buy?

Apart from the activation tax 99fr.

Thanks

F