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Internet with modem

Supporting Actor TV
3 0 0

Connect 40 - how do I get the tv channels?

Hello,
I got the Connect 40 plan and I successfully installed the modem with the connect box.
However, I don't have tv yet.
1) Do i need to buy a coaxial cable to connect the tv with a cable socket? The cable that was in the connect box is linked to the modem ...
2) If I connect this , the list of tv channels will be available in the Horizon Go app? (Now, it says "not entitled. You need a subscription to watch this").
Best,
Mari
5 REPLIES 5
TV Star
349 158 20

Re: Connect 40 - how do I get the tv channels?

Hello @Avellana,

 

You can connect a TV to the socket to watch TV but you don't need to connect it to watch TV with Horizon Go. Are you connecting to Horizon Go with your My UPC account?

 

Which channel are you trying to watch?

 

 

 

 

Supporting Actor TV
3 0 0

Re: Connect 40 - how do I get the tv channels?

Hello Icarus,
Yes. I connected with my UPC account but I only have access to the "My Prime" menu. When I clic "watch tv" I receive the message "Not entitled. You need to have a subscription to watch this"......
Best
TV Star
349 158 20

Re: Connect 40 - how do I get the tv channels?

Are you using the Horizon App under Windows 10 or a tablet?

Supporting Actor TV
3 0 0

Re: Connect 40 - how do I get the tv channels?

Horizon Go App in my iPhone 6
TV Star
349 158 20

Re: Connect 40 - how do I get the tv channels?

You should call the support number to check the status of your account. I believe it is a misconfiguration or it wasn't yet processed.