cancel
Showing results for 
Search instead for 
Did you mean: 

Internet with modem

New Member
1 0 0

Connect Box - No WLAN signal/ Downstream channel locked

 Hello!

 

I have just received my "Connect box" but I can't seem get any Wi-fi signal from it. I managed to get into the UPC setup page and it keeps saying that there is no connection. I'm not an expert but the only thing that seems odd to me is in the "status" page. The "Aquired downstream Channel (Hz)" is locked. Does this have anything to do with the issue? I just moved in and I was thinking that there might be some issue with the phone line.

 

Thank you!

2 REPLIES 2
TV Star
349 158 20

Re: Connect Box - No WLAN signal/ Downstream channel locked

The downstream chanels concern the link between the box and UPC (WAN). This has nothing to do with WIFI.

 

What is the wireless status on the connect box home page? Did you try to run a network diagnostic?

Award Winner
1027 542 46

Re : Connect Box - No WLAN signal/ Downstream channel locked

Hi @alessiacoppi, welcome to the community,

 

Did you try the suggestion that Icarus posted?

 

Regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1