Just upgraded and installed the Giga connect box to my lounge - no problems there. However, I have a router in the basement sending internet to each floor in the house (4) via wires in the walls then via direct cable to pc or via own supplied wi-fi routers. This set-up stopped working immediately the Giga box was installed. How do I get my WiFi back on my other floors? Given that we are multiple home office workers I need a quick solution please. Attached a picture from the basement set-up.
I managed to speak to tech support this morning and discovered what I was doing wrong. I installed in my lounge for the superior WiFi speed instead of installing in my basement in place of the old unit. WiFi in the house is no faster than it was unfortunately, despite a couple of decent routers (tp-link) at around 12Mbps as opposed to the 350-550Mbps from the new modem. Obviously the new super speed is nice but in my basement not much use.