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Supporting Actor TV
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Massive and extremely inconsistent ping

Since the last 2 weeks I've been getting a high and inconsistent ping on every server. My ping constantly jumps between 40 and 200, with an average around 80-110 with the various speedtests that I've tried. I tried using the wi-free and other devices but they have the same issue.

http://i.imgur.com/fZDESps.png

7 REPLIES 7
Award Winner
1 542 0

Re : Massive and extremely inconsistent ping

Good afternoon @Timotheeee and welcome to the community !

 

You realised the speedtests using a WLAN connection (Wi-Fi) ?

 

Greetings,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor TV
0 0 0

Re : Massive and extremely inconsistent ping

Did one test over a powerline adapter and one over wifi, they both have the same issue, same with the wi-free.

Award Winner
1 542 0

Re : Massive and extremely inconsistent ping

Hello @Timotheeee,

 

This inconsistent ping are ''normal''. The options you have to solve this problem are to not be too far from your powerline adapter or Wi-Fi or you can use the following tools and tips given by upc cablecom :

 

http://www.upc-cablecom.ch/en/support/tools/wlan/?q2=wlan%20op#1/1

http://www.upc-cablecom.ch/en/support/tools/wlan/?q2=wlan%20op#1/2

 

King regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor TV
0 0 0

Re : Massive and extremely inconsistent ping

It's not the local network's fault. It happens when I use ethernet too and on every device. I also tried restarting the router. 

 

Also the ping changes randomly throughout the day, sometimes I get 50 ping, sometimes 160, but it's still very inconsistent.

Award Winner
1 542 0

Re : Massive and extremely inconsistent ping


Timotheeee a écrit :

It's not the local network's fault. It happens when I use ethernet too and on every device. I also tried restarting the router. 

 

Also the ping changes randomly throughout the day, sometimes I get 50 ping, sometimes 160, but it's still very inconsistent.


Okay, you can try to disconnect some devices from your router when you get a high ping. I had this problem some weeks ago during 3-4 weeks and then the problem disapeared :smileyindifferent:

I suggest you to connect your devices to your router by a RJ45 cable if the device allows you to.

 

King Regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor TV
0 0 0

Re : Massive and extremely inconsistent ping

It also happens in the morning when nobody has woken up yet. And the local network has nothing to do with it, since it worked fine before.

Ex-Moderator
7 546 0

Re : Massive and extremely inconsistent ping

Hi @Timotheeee

 

Was @Michaelhellos advice helpful? If so, you can click on accept as solution. This allows other uses with the same question to quickly get to the answer. Or you can send me a private message with your Customer ID and phone number and I'll check your problem with our support then.

 

Thanks and kind regards,

Anina

 

 


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