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Internet with modem

SOLVED
Supporting Actor TV
4 2 1

Modem keeps rebooting - no response from support.

hi Cablecom,

 

I sent  a support request last week and no response so far.

 

The modem (TC7200)  keeps rebooting multiple times a day and the signal strength is really poor. I get a better signal from my neighbour 2 floors up than i do in direct line of sight of my modem.

 

I would like to request a replacement please.

 

Can someone contact me for details?

 

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Supporting Actor TV
4 2 1

Re: Modem keeps rebooting - no response from support.

Hi,

I just received an email that a new modem is on the way.

Thanks for assistance.

View solution in original post

2 REPLIES 2
Highlighted
Ex-Moderator
1802 546 76

Re: Modem keeps rebooting - no response from support.

Hi @fluff34567

 

Thanks a lot for your message! Could you quickly send me private message with the following information:

 

  • Customer ID
  • your phone number and availability for a call-back

Our support team will get in touch with you then.

 

Thanks again and kind regards,

Anina


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Supporting Actor TV
4 2 1

Re: Modem keeps rebooting - no response from support.

Hi,

I just received an email that a new modem is on the way.

Thanks for assistance.

View solution in original post