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Internet with modem

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New Member
1 0 0

Re: No internet a Lugano!


@Daniele_UPC wrote:

@Roberto6900, il tuo modem e di nuovo online. La causa è stata fissata definitiva. Ti prego di perdonare le circostanze.

 

@MyCFAvisit, your modem is now online. The cause has now been definitely fixed. Please apologize for the inconvenience and the circumstances.

 

Saluti
Daniele

 

 


I am in Cagiallo (6955) and we have been without Internet since 16:30 yesterday, over 18 hours. My wife has been on hold for an hour, then hung up on. This is absolutely terrible and unacceptable.

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Supporting Actor Film
6 1 0

Re: No internet a Lugano!

I also live in Cagiallo, but I have a business connection. i have been having random outages over the last two weeks myself. It's currently up, but you never know when it's going to go down. CableX is coming to check our lines tomorrow. Good luck, I know how unhelpful UPS support can be...

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Moderator
505 197 41

Re: No internet a Lugano!

Hello @02Barbara

Thank you very much for your request. Please contact our technical service directly at 0800 66 88 66 if the issue has not been solved or you could not get an appointment for a technician. Our colleagues will be happy to help you. Best regards, Ahmet

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Supporting Actor Film
6 1 0

Re: No internet a Lugano!

LOL, yeah, right? My business-class support ticket was opened on the 27th of November, and only ever got one call-back, issue still unresolved... Good luck, @02Barbara !
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Supporting Actor Film
5 1 0

Re: No internet a Lugano!

18 Giugno no internet e chiaramente no telefono. Questo è il problema di tutti nel palazzo. Nessun avviso o nota sul portale "status" da parte di UPC per questo problema.

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Community Manager
5552 1443 426

Re: No internet a Lugano!

@Roberto6900 , Ti preghiamo di contattare il nostro servizio di assistenza telefonica in modo che possano fornire un tecnico. Per quanto riguarda lo stato della rete hai ragione, il guasto non è visibile. Ti prego di scusarci.

 

Saluti

Daniele


Member of @UPC_Team