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Supporting Actor TV
2 0 0

Problems with VPN connection.

Hi!

 

I've noticed that I can succesfully connect to my corporate VPN, but once connected I cannot work anymore: Any application connection, or web browser activity gets suddenly stopped once the VPN connection is stablished. This used to work fine, but apparently something got broken in the last days.

 

Thanks in advance for your support.

 

Bor.

 

 

13 REPLIES 13
Movie Star
1757 867 74

Betreff: Problems with VPN connection.

Hi @borralleira

 

Oh dear! This needs to be taken care of by our specialists! Please send me a private message along your upc customer no. I will then immediately pass on your issue to our VPN experts and get back to you once I have further news.

 

Looking forwar to reading from you soon.

Best regards,

Frida

 

 

Movie Star
1757 867 74

Betreff: Problems with VPN connection.

Hello @borralleira

 

Good news for you: Our support team has re-activated IPV4. So your VPN should be working fine again.

 

Wishing you continued fun!

 

Best regards,

Frida

Supporting Actor TV
2 0 0

Betreff: Problems with VPN connection.

Sorry to highjack thread, I am experiencing the same problems with my vpn.  Do you think the same solution would work for me?  Many thanks in advance.

Supporting Actor TV
2 0 0

Betreff: Problems with VPN connection.

Hi!

 

My apologies, I should have replied sooner.

 

It´s working for me now, thanks!

Supporting Actor TV
2 0 0

Betreff: Problems with VPN connection.

Hi,

 

I have the same issue. VPN doesn't work anymore also it used to work and it sill works if I use my Sunrise mobile connexion.

I already opened two Contact Us case with Cablecom, but they did not even answer.

 

Kohoumono, is your problem solved? How?

 

Thanks in advance.

 

Supporting Actor TV
2 0 0

Betreff: Problems with VPN connection.

The solution is the same as above.  The explanation from my vpn provider is that my they only supports IPv4 which is incompatible with Dual-Stack Lite (DS-Lite) for IPv6 rolled out by cablecom.   The solution is to call cablecom and have them switch you back to IPV4.  Hope this helps.

Supporting Actor TV
2 0 0

Problems with VPN connection.

Hello, My VPN connection was working fine until around 12:30.

Around this time my internet connection was lost.

When service resumed I could no longer connect though my VPN.

If my service was "upgraded" to  Ip-6 please revert ASAP.  
I am not able to work.

 

Supporting Actor TV
2 0 0

Re: Problems with VPN connection (working now)

My apologies.  VPN access is now working.

 

Regards,

Tony

Supporting Actor TV
2 0 0

Re: Problems with VPN connection

Hi upc

 

I cannot access the internet once I connected to VPN. This is the first time I connect again to VPN after changing the upc box. Is this the reason? and how to solve it?

 

Thank you.

 

Regards

Dorothy