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Internet with modem

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Supporting Actor TV
2 0 0

Slow Download Speeds

I have a 600mb line and am getting around 230mb download on wifi! Can't get through to UPC via phone calls (keeps disconnecting after giving some really unrelated general announcement)  and obviously can't go into any stores at the moment.

 

Anyone else experiencing something like this?

 

Thanks

3 REPLIES 3
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Community Manager
5537 1440 425

Re: Slow Download Speeds

@Biz ,Welcome to the community!

 

I see a speedtest from 21.04.2020 15:16:04 with 630mbit. The signal values are ok. If you are doing speed tests, please visit CNLAB for several test series for 12 hours.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor TV
2 0 0

Re: Slow Download Speeds

Thansk Daniele for the reply!

Yes - the cabled speedtest was high, but WiFi speedtest significantly lower - and advice?

Thanks again
Highlighted
Community Manager
5537 1440 425

Re: Slow Download Speeds

@Biz , Did you have the interruptions at 5GHz WIFI or 2.4GHz WIFI? Your devices are currently connected to the 5GHz. Please connect them to the 2.4GHz.

 

If this does not help, move your devices closer to the modem or vice versa.

 

Greetings
Daniele


Member of @UPC_Team