I have a private subscription.
I need a fixed public IP-address. How can I upgrade to a business subscription with a fixed public IP-address option?
I tried to do this in MyUPC, but there are only options for changing to other types of private subscription.
@rostislav , Welcome to the community!
A fixed IP address is not possible for non-business customers.
The procedure would be the following:
- your current product must be cancelled with the normal cancellation period
- the business product can be ordered via Business Homepage on the date the other product is switched off
thank you very much!
Do I understand the situation correctly? :
1. When I stop private subscription, I have to return "Connect Box" to UPC.
2. After signing up for a business subscription, I will have to install the router myself. The UPC will send me the settings.
@rostislav , Point 1 is correct. At point 2 you get another modem. If you install it yourself or if it will be installed by us, you will be asked during registration.