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Internet with modem

Supporting Actor TV
2 0 0

UPC contract

Hi there

 

As I undestood new connect plans includes cable connection fee. Is it possible to move to these plans without disturbing earlier arrangements where landlord pays for cable connection fee? I would like to pay new connect plan fee minus cable connection fee. I don't want the hassle of contacting landlord to terminate his cable connection contract and reduce my rent.

 

Thanks !

3 REPLIES 3
TV Star
349 158 20

Re : UPC contract

Hello,

 

Within your arrangement, are the fee included in the monthly rental charges or is it explicitely offered by the landlord?

Supporting Actor TV
2 0 0

Re : UPC contract

It is not written anywhere in the contract but Landlord pay for it. Its also not part of NK. I asked agency if they will reduce my rent if I pay to cable connection fee. Their answer was negative. Instead they offered me to seal the connection if I want.

TV Star
349 158 20

Re : UPC contract

Ouch... I see... so in your case it is a bit of a problem.

 

 

Here are maybe some useful informations but it is unfortunately in German:

 

https://www.mieterverband.ch/mv/mietrecht-beratung/ratgeber-mietrecht/top-themen/tv-internet.html

 

My recommandation... call the UPC customer service but be super prepared for that. As the communication is recorded, make sure you explain clearly and in a detailed manner the case with no ambiguity and ask them what they can do.. but do not agree on ordering anything at this point. Take note of the call date and time.

 

At this point if they said there is no problem and have a solution for you, write UPC a registered letter with what you want to order and under which conditions. Make sure you summarize again the details of the issue and include the reference of the call with the support.

 

Maybe your case is something common that they are used to deal with easily and if not then you have all proofs of what you asked for and will be able to get it fixed.

 

Last resort method is to contact the "mieterverband association" or "ASLOCA" in the french part. But then you get yourself into timewasting procedures and discussions and if your landelord is an individual you take the risk of ruining the relation.