cancel
Showing results for 
Search instead for 
Did you mean: 

Internet with modem

New Member
1 1 0

Why do I get this error internet (Partial Service (US only) w Packet loss

Hello, 

I have a huge problem, while gaming i started have some huge packet loss and lag. After the game , i started to notice laggs and hiccups even A lot of waiting for a 30 second 720p video on a 100/10 connection, I ussually dont have this problem 

and the **bleep** router doesnt see any errors. And after contacting the upc service not only i got waiting but at the end i got a recorded mesage saying to go to the website about the error. 

 

Area Baden AG city ennetbaden 

Help

With regards

1 REPLY 1
Award Winner
1027 542 46

Re : Why do I get this error internet (Partial Service (US only) w Packet loss

Hi @PetrosRZ, wecome to the community,

 

This error internet means there is losses with the upstream frenquencies.

 Which modem do you have? The best is to restart your modem and totally reset it. If this does not help you, I recommend you to call the support and ask for a technician.

Having this issue while gaming is for sure not confortable at all.

 

Best regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1