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Internet disconnecting every 1-2 hours

My Internet 50 connection (in Basel) is disconnecting every 1-2 hours and i have to reboot my new Ubee modem to get the internet connection again. It's certainly not due to my router as internal data access still works.

It's been like this since Day 1 about 3 weeks now. I haven't received my first bill yet, hence i do not know my customer number yet. What is the problem?

Movie Star
3718 406 35

Re: Internet disconnecting every 1-2 hours

Hi Brandon

Thanks for your message. 

I am sorry for any inconvenience caused. Please send me your personal details and address via private message so we can help solving this issue.

Thanks and regards