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Supporting Actor Film
5 0 0

Internet is selectively non-responsive

Greetings, 
After a year of great internet service the past few weeks my internet connection has been selectively not working. For example I might be able to log on www.google.com but at the same time www.youtube.com would be totally unreachable. Other times it just drops completely.

C:\Users\fXXXX>tracert google

Tracing route to google.net [173.194.40.81]
over a maximum of 30 hops:

  1     2 ms     5 ms     1 ms  gwlogin.net [192.168.192.1]
  2    22 ms    15 ms    14 ms  77-57-32-1.dclient.hispeed.ch [77.57.32.1]
  3    18 ms    11 ms     9 ms  77-57-32-1.dclient.hispeed.ch [77.57.32.1]
  4     8 ms    17 ms    11 ms  217-168-52-17.static.cablecom.ch [217.168.52.17]

  5     9 ms     9 ms    13 ms  84.116.200.241
  6    13 ms    12 ms    12 ms  ch-zrh01b-ra1-ae-1.aorta.net [84.116.134.142]
  7    12 ms    14 ms    12 ms  72.14.198.45
  8    11 ms    11 ms    14 ms  66.249.94.157
  9    12 ms    11 ms    19 ms  zrh04s06-in-f17.1e100.net [173.194.40.81]

Trace complete.

C:\Users\fXXXX>tracert www.youtube.com
Unable to resolve target system name www.youtube.com.

This occurs across multiple platforms (android, linux, windows)
 
It is unfortunate that this happened in the end of my year contract. since I work from home these kind of issues affect my productivity and can deter me from renewing. 

Looking forward to your reply. 

Best Regards,

Theodoros Milioulis

6 REPLIES 6
Supporting Actor Film
5 0 0

Re: Internet is selectively non-responsive

I just want to mention that this is not a speed issue.
It's a matter of my data packets completely losing their way.

Supporting Actor Film
5 0 0

Re: Internet is selectively non-responsive

C:\Users\fXXXXX>ping http://community.upc-cablecom.ch/
Ping request could not find host http://community.upc-cablecom.ch/. Please check
 the name and try again.

This is the error my browser gives: Error code: DNS_PROBE_FINISHED_NXDOMAIN

I tried flushdns and restarting the dns services however that doesn´t always work and if it does, it´s only for a short amount of time.

Supporting Actor Film
5 0 0

Re: Internet is selectively non-responsive

Any news on the state of your DNS servers?

 

Supporting Actor Film
5 0 0

Re: Internet is selectively non-responsive

Hi there!

It´s been 72 hours since Ive made this post and there has been no attempt to contact me. Do you need me to provide more info or...?
 

Movie Star
3718 406 35

Re: Internet is selectively non-responsive

Hello Theodoros

Sorry for my late reply. Please send me your Customer ID and the result of this command - ipconfig /all - via private message. Is your computer connected directly to your modem?

Thank you and best regards
Anina

Supporting Actor Film
7 7 0

Re: Internet is selectively non-responsive

We can't connect to to youtube.com either. Is it blocked, for some reason?