cancel
Showing results for 
Search instead for 
Did you mean: 

Internet

Supporting Actor TV
3 1 0

Internet speed less than 10 Mbps

Hi,

I am paying for the fastest Internet option from UPC, supposedly 250 Mbps for 89 CHF a month.  

However, the speed is less than 10 Mbps in real life (see attached speed test results).

I have sent you two e-mails and received no response. I have also tried to contact your Helpdesk, but after 15 minutes of listening to hold music lost patience.

Can anybody help please?

 

 

 

 

2 REPLIES 2
Movie Star
3718 406 35

Re: Internet speed less than 10 Mbps

Hi Martina

Thanks for your message. Please send me your Customer-ID via private message including your phone number and availability for a callback. I'll check your speed problem with our Support then.

Best regards
Anina
 

 

Supporting Actor TV
3 1 0

Re: Internet speed less than 10 Mbps

Hi Anina,

I have just sent you a message.

Kind regards,

Martina