cancel
Showing results for 
Search instead for 
Did you mean: 

Invoices

Supporting Actor TV
3 0 0

Additional Fees in my Bill

Dear Mr/Ms,

Good evening! I am writing to you as I got some issues with my bill recently.

Last Monday, i clicked the 'order' bottom by mistake when checking the online subscription HD Cable Mini Combi. I immediately contacted the call center, and after ~15min, one of the customer service told me that she managed to cancel my subscription, and I do not need to do anything else, neither will I receive any bill on that.

But obviously this is not true. I still received a bill and it not only includes HD Cable Mini Combi but also Phone Plus, which I even do not hear it before. I tried to contact the call center, but it's either busy or someone cannot speak English. I also tried to contact by online form but never got a reply.

Could you please help me to check? [M]

 

 

Thanks

Jian Yu

 

 

3 REPLIES 3
Movie Star
3718 406 35

Re: Additional Fees in my Bill

Hi Jian

According to our system, a callback was arranged. Has our Support called you back already?

For data protection reasons, I've removed your personal data.

Thanks for a feedback and best regards,
Anina

Highlighted
Supporting Actor TV
3 0 0

Re: Additional Fees in my Bill

Hi Anina,

Thanks a lot for your quick reply! I got the call and now it's clear. 

Best

Jian

 

Movie Star
3718 406 35

Re: Additional Fees in my Bill

Great, thanks for your feedback!

Best regards,
Anina