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Invoices

Supporting Actor Film
13 5 0

How to dispute a recent bill?

Hi. Our contract started with Cablecom earlier this year and the initial bills were paid successfully by direct debit.) However, we have just received a bill in the post and disagree / don't understand a number of things:

1) The monthly charge for our package seems to have gone up without consultation.

2) The last two bills have not been paid apparently - what has happened to the Direct Debit set up?

3) Also been charged a 25chf fee for late payment because of the above

I will make a phone call if necessary - but my German is very basic at the moment - only just started learning. Can anyone advise on how to proceed? Thanks.

4 REPLIES 4
Movie Star
3718 406 35

Re: How to dispute a recent bill?

Hi New Baselite

Thanks for your message.

Please send me your customer ID via private message so we can help solving this issue ASAP.

Thanks and regards
Sani

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Supporting Actor Film
13 5 0

Re: How to dispute a recent bill?

Hi Sani- thanks for your quick reply. I'm struggling to work out how to send a private message from this forum.......is this a pm??

Movie Star
3718 406 35

Re: How to dispute a recent bill?

Hi, yes this is pm. Please click on my avatar and use "send message"

Kindly,
Sani

Supporting Actor Film
13 5 0

Re: How to dispute a recent bill?

Hi Sani,

ID number sent via private message.