18-09-2014 13:41
Hi. Our contract started with Cablecom earlier this year and the initial bills were paid successfully by direct debit.) However, we have just received a bill in the post and disagree / don't understand a number of things:
1) The monthly charge for our package seems to have gone up without consultation.
2) The last two bills have not been paid apparently - what has happened to the Direct Debit set up?
3) Also been charged a 25chf fee for late payment because of the above
I will make a phone call if necessary - but my German is very basic at the moment - only just started learning. Can anyone advise on how to proceed? Thanks.
18-09-2014 14:59
Hi New Baselite
Thanks for your message.
Please send me your customer ID via private message so we can help solving this issue ASAP.
Thanks and regards
Sani
18-09-2014 15:23
Hi Sani- thanks for your quick reply. I'm struggling to work out how to send a private message from this forum.......is this a pm??
18-09-2014 15:49
Hi, yes this is pm. Please click on my avatar and use "send message"
Kindly,
Sani
18-09-2014 16:24
Hi Sani,
ID number sent via private message.