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Mediabox

SOLVED
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Supporting Actor Film
6 3 1

Subtitles

Good afternoon

When sub-titles are switched on and I pause to try and read the sub-title, it disappears. I need the extra time to read sub-titles when the programme is in a foreign language (e.g. German). This happened on the old MediaBox and still happens on the new one I received yesterday (a Cisco). I have put in about three improvement requests over the passed three years for this not to happen and it still does!

1 ACCEPTED SOLUTION

Accepted Solutions
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Supporting Actor Film
6 3 1

Betreff: Subtitles

Dear Frida

 

I have come up with a simple and, for me, satisfactory get-around to give me a bit of extra time to read the (German) sub-titles. I use the 'Hold' on the TV remote. It does a freeze frame which will of course include the sub-title. Although the rolling video is lost for the second or so, the audio continues normally.

 

Thank you for your time and help in working with me on a solution to my sub-title reading problem.

 

Kind regards

 

Mac-Brat

 

View solution in original post

6 REPLIES 6
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Movie Star
1754 870 74

Betreff: Subtitles

Dear @Mac-Brat

 

It is true that when you pause a program in "live" mode, the subtitles disappear. This has nothing to do with the mediabox used but is because subtitles are provided by Teletext. The subtitles are thus not imbededded in the transmitted program. So because its separated, whenever you pause the program the subtitles continue to be provided in the background along with the "live" program. Hope this is more or less understandable. Else, let me know! :womanwink:

 

We are really sorry not being able to help you in this case. Still wishing you continued TV fun.

 

Best regards,

Frida

Highlighted
Supporting Actor Film
6 3 1

Betreff: Subtitles

Dear Frida

 

Thanks for the lucid explanation. You say in 'live' mode. Is there a way round this then that a not 'live' mode can be used to allow pausing with sub-titles continuing to be displayed?

Kind regards

Brian

Highlighted
Movie Star
1754 870 74

Betreff: Subtitles

Dear @Mac-Brat

 

OK, we tried different options and it looks as follows:

 

Unfortunately, the subtitles also disappear on a recorded program (it's just the way it's defined by the provider of subtitles). But there is a work-around: You may record a program, play it and when you feel to re-read the subtitles, you may wind back and then replay the respective scene. Might not be the most fun way to do it but at least one option.

 

Hope this helps.

 

Wishing you a nice evening!
Frida

Highlighted
Supporting Actor Film
6 3 1

Betreff: Subtitles

Dear Frida

 

I have come up with a simple and, for me, satisfactory get-around to give me a bit of extra time to read the (German) sub-titles. I use the 'Hold' on the TV remote. It does a freeze frame which will of course include the sub-title. Although the rolling video is lost for the second or so, the audio continues normally.

 

Thank you for your time and help in working with me on a solution to my sub-title reading problem.

 

Kind regards

 

Mac-Brat

 

View solution in original post

Highlighted
Movie Star
1754 870 74

Betreff: Subtitles

Dear @Mac-Brat

 

Great news! Thank you for sharing your work-around solution. The community will surely appreciate it. Should you have any more questions: we're always happy to help!

 

Best regards,

Frida

Highlighted
Supporting Actor Film
6 3 1

Betreff: Subtitles

Dear Frida

 

To freeze the sub-titles AND pause the programme, I was having to use two remotes, the Cablecom remote and the TV remote. Would it be possible for Cablecom to reprogram their remote to simultaneously freeze and pause. See attached my provisional 'Heath-Robinson' solution.

 

Kind regards

MacBrat