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Supporting Actor TV
3 3 0

.avi files not playing

Hi there,


For the last month or so I am no longer able to play .avi files via any media player on our Horizon box. .mkv plays perfectly.  Anyone have any insight or ideas why or what changed? If we try to play .AVI we get a 9020 error, and customer service does not seem to have any clue about what to do with the error code :/

Movie Star
1027 542 46

Re : .avi files not playing

Hi @cybersuz,


This error exists since the introduction of the Horizon Box. There is no way to solve it or trying to avoid it


Best regards,


"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Supporting Actor TV
3 3 0

Re : .avi files not playing

Thanks, one would think that since they have getting the same complaints since the beginning they could have worked on it by now or at least be a little more clued up when you call them.  


For us it only started a while ago, after receiving a new box. Funny thing is, TV series episodes in .avi plays fine, only problem is with movies.