cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile

SOLVED
Highlighted
Supporting Actor TV
3 1 0

Cannot make any Phone call ** Urgent

Hi,

 

This is  very important.
I have no connection. I cannot make or receive any calls in my phone.

 

I have just one number and now I feel helpless.

 

Since I cannot even call UPC helpline from my phone, I tried to connect the facebook page.
Someone raised a ticket for me for this problem, still this problem is not solved.

My number: +41784101818

 

Please help me, I need my phone for my daily work.

 

Best Regards, Saptarshi

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager
6566 1620 499

Re: Cannot make any Phone call ** Urgent

@Saptarshi , Please turn off your mobile phone. Then insert the SIM card from UPC and switch your phone on again. Can you report if everything works?

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post

5 REPLIES 5
Highlighted
Community Manager
6566 1620 499

Re: Cannot make any Phone call ** Urgent

@Saptarshi , Welcome to the Community!

We would like to apologize for the delay of the activation.

 

We are still in the process of adding your number. I will contact you today before 17h with another update. Please do not post your request in any other shop or Facebook. We take over the coordination here in the community.

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Community Manager
6566 1620 499

Re: Cannot make any Phone call ** Urgent

@Saptarshi , Please turn off your mobile phone. Then insert the SIM card from UPC and switch your phone on again. Can you report if everything works?

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post

Highlighted
Supporting Actor TV
3 1 0

Re: Cannot make any Phone call ** Urgent

Hi Daniele,

 

Thank you for your help.

 

I tried as you mentioned, I see now I can make phone calls, with the new sim, that works.

 

But my phone number does not show: +41784101618 (this should be the correct number.)

It now shows a diferent one: +41784082716

 

Could you please check this.

 

Best Regards,

Saptarshi

Highlighted
Supporting Actor TV
3 1 0

Re: Cannot make any Phone call ** Urgent

Hi Daniele,

I just checked, now it is the old number.
All is fine.
Thank you so much, for all your help.

Best Regards,
Saptarshi
Highlighted
Community Manager
6566 1620 499

Re: Cannot make any Phone call ** Urgent

@Saptarshi , We wish you a lot of fun with your product and would like to apologize again for the delay.

 

Greetings
Daniele


Member of @UPC_Team