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Supporting Actor Film
8 2 1

How do we proceed now? Do I need a lawyer now?

Dear Community support,

 

I am trying to avoid your call center because it's only making it worst every time.

 

I was contacted by the call center and I received an offer for activating the subscription unlimited europe on my phone and benefit a discount of 120chf on the next invoice.

the offer was really attacting and I sayed yes. Unfortunately I'm already a customer and the operator couldn't give me the 120chf discount. I immediately sayd no, I don't want it if I cannot benefit from the offer. It was the black friday week so I decided to sign and change to another operator. Everything was fine till I received an email from UPC telling me that the new subscription was active on my phone and of course the termination date for my contract extended for 1 year. It took me more than 1 week to explain the operators that I didn't accepted the subscription and I wanted to go back to my original plan. It finally worked but now my UPC subscription is extened to 2 YEARS!!

 

I am  not willing to pay UPC for 2 years for something I didn't want when I clearly said No.

 

What should I do now? Contact a laywer or can anyone listen to the recorded conversation and reset the subscription end date to what it was before? 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Supporting Actor Film
8 2 1

Re: How do we proceed now? Do I need a lawyer now?

Hi,

 

I was contacted by the special support team and I must admit the person on the phone was very kind and professional. A proper solution was proposed and accepted by me.

 

Thanks for addressing my case to the special support team

 

View solution in original post

3 REPLIES 3
Moderator
468 190 37

Re: How do we proceed now? Do I need a lawyer now?

Hi

 

Thank you very much for your message. We've sent your case to our specialists. They will get in touch with you to discuss the details and to find a proper solution.

 

Thank you for your understanding. 

 

Best regards, 

Ahmet

Highlighted
Supporting Actor Film
8 2 1

Re: How do we proceed now? Do I need a lawyer now?

Hi,

 

I was contacted by the special support team and I must admit the person on the phone was very kind and professional. A proper solution was proposed and accepted by me.

 

Thanks for addressing my case to the special support team

 

View solution in original post

Highlighted
Moderator
468 190 37

Re: How do we proceed now? Do I need a lawyer now?

Thank you very much for your kind feedback. We've informed them about it.

 

Best regards,

Ahmet