cancel
Showing results for 
Search instead for 
Did you mean: 

Off topic

Highlighted
Occasional Visitor
1 1 0

Customer Number

Hello UPC community,

 

I'm having a little problem with the registration of my customer number... When I put the 7 digit numbers that I have on my invoice, it says that the costumer doesn't exist. Why is that?

 

Thanks

6 REPLIES 6
Highlighted
Award Winner
1027 542 46

Re : Customer Number

Hi @mjonas, welcome to the community :smileyvery-happy:

 

This issue is known and happens rarely. It comes from an error on the MyUPC's system. To unblock the situation, you should have a call with the support (0800 66 88 66) and tell them your problem 

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1

Highlighted
Supporting Actor Film
8 1 0

Re: Re : Customer Number

Hi,

I had the same problem, I have to call the support too?

 

Thanks

Highlighted
Community Manager
4213 1198 326

Re: Re : Customer Number

@egielle , can you briefly describe to us what exactly doesn't work where so that we can help you?

 

Greetings

Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
8 1 0

Re: Re : Customer Number

Hi Daniele,

 

an image is worth a thousand words

Check the attachment, your system says that my C.N. was not associated to any customer.

 

Let me know what can we do.

 

Bye

Highlighted
Community Manager
4213 1198 326

Re: Re : Customer Number

@egielle , thank you for the screenshot. I deleted it for privacy reasons. The fact that the customer number was no longer accepted is a bug and we created a ticket with the operator of the forum - many thanks to you for the error report.

 

Greetings

Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
8 1 0

Re: Re : Customer Number

Ok, thanks a lot!

BR
Enrico