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Questions about my invoice

Supporting Actor TV
4 1 0

Double billing for 3-1 cable connection

On 27.03.2016 I received the invoice no 38587303 from 15.03.2016.

This invoice covers the period of 01.10.2015 - 31.07.2016  for the name Frau ... (my name but not me)


As I already received the invoice no 37150637 (01.10.2015 -31.12.2015), 37998368 (01.01.2016 - 31.03.2016) and 38457037 (01.04.2016 - 30.06.2016). All these invoices were issued on the name Herr ... (so me) and were paid on time and covered the period with the exception of 01.07.2016 - 31.07.2016  which It should not be in anyway for the moment.


Considering the facts mention can you please explain me why did I get the invoice no . 38587303 from 15.03.2016 and today I got the same invoice with including penalties?


I do not have two cables connections in my house and I am Herr (me) and not Frau.

Supporting Actor TV
4 1 0

Re: Double billing for 3-1 cable connection


Any moderator here?!

How long should stay here a message to be considered???

If you do not  replay why did you launch such a service?


My issue is still there regardless the e-mails sent to support twice with copies of the double invoiced service. Today I wrote again ...

Talked twwice with onlne support. They were saying that are checking, to wait at phone, connection lost and problem still the same.

Today I got the third copy of the invoice with more penalities ...


I was client of UPC in two other countries before and were both bad.

UPC Cablemcom turns to be even worse. On top of all Switzerland it is the single country from these three where you need to pay twice for the fact that you are client of UPC regardless that I need and use the service for the full subscription only and not the "free" one...  and it is legal !!!




I really consider to close this topic for ever with UPC.