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Questions about my invoice

Supporting Actor Film
12 3 0

Invoice missing !

Hi,

 

I have received an email saying that UPC has done a mistake and instead of sending me the invoice via email. they send me the invoice via mail, charged me for the mail costs (which should not happen !) and they will deduct the amount from next invoice.

 

I dont have this invoice - it didnt reach me via mail. The inoice number is N° de facture :

 

Can you send this invoice via email pls ? So that I can pay !

 

My customer number is :

 

 

Thanks.

7 REPLIES 7
Supporting Actor Film
12 3 0

Re: Invoice missing !

Can someone please send this invoice ? I have spoken to you guys on the phone last week and you told me you will send it to my email address ! Still I dont have the invoice.

 

And please stop sending me messages in German - I dont speak German

Award Winner
1027 541 46

Re: Invoice missing !

Hi @Onur,

 

@Anina or @UPC_Ex_Mod will clarify that soon to the support.

 

What german messages are you receiving by UPC ?

 

Kind regards,

Michael


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Supporting Actor Film
12 3 0

Re: Invoice missing !

Michael, I really dont understand it and I delete the messages.

 

I am travelling tomorrow and will not be able to check my mailbox at home for 2 months. That is why I have asked for the invoices to be sent via email. Please send this 3in1 cable quarterly invoice( the customer serv rep shared me the amount 104.85CHF) but I dont know the details - I need the orange slip pls.

 

Thanks.

Ex-Community Member
Not applicable
13172 3106 116

Betreff: Invoice missing !

Hi Onur

 

I wouldn't post any of your personal details on the web. Who knows who will read the information!

Ex-Community Member
Not applicable
13172 3106 116

Re: Invoice missing !

Please, upc, contact Onur as quickly as possible!

Ex-Moderator
1802 546 76

Re: Invoice missing !

Hi @Onur

 

Thanks for your message! I've checked your problem with our support and they will send you the invoice again. You should receive it within the next days.

 

For reasons of data protection, I've removed your Customer ID and invoice number from your thread. Thanks for sending personal information only via private message.

 

Kind regards,

Anina

 


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Supporting Actor Film
12 3 0

Re: Invoice missing !

I still dont have the invoice. Can you please send it to my email address ?