Invoices not received, Internet to be cut off, client service unable to assist?
My son somehow did not receive a number of invoices and -understandably- was advised that his Internet would be cut off today for nonpayment.
He called client services to ask to pay the outstanding balance in installments, but the gentleman answering told him that this falls outside of the scope of his job and that my son should write a registered letter to explain the situation.
Something feels wrong here, and I suspect that my son was given the wrong answer.
How can he contact UPC client service to agree about a solution?