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Questions about my invoice

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Supporting Actor TV
3 0 0

Missing bill for October

Hi, we have been a customer since April this year and have received ebills regularly every month. However, for October we have not received a bill and there is nothing in MyUPC either?

4 REPLIES 4
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Moderator
505 197 41

Re: Missing bill for October

Hi Welcome in our community.

 

Please DM us your customer number or get in touch with our support.

 

Best regards,

Ahmet

 

 

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Community Manager
5574 1450 429

Re: Missing bill for October

@Dhepburn , Welcome to the Community!
Your customer account has a minus amount. Therefore no invoice was sent for October.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor TV
3 0 0

Re: Missing bill for October

Hi Daniele,
Our account is in credit not minus. Do you mean because of this we won’t receive a bill?
Thanks
Highlighted
Community Manager
5574 1450 429

Re: Missing bill for October

@Dhepburn , Yes exactly, that is the reason.

 

Greetings

Daniele


Member of @UPC_Team